Last updated: September 29, 2025
At Encanto.au, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and store your data when you visit or make a purchase from our website.
1. Who We Are
Encanto.au is an online store operating in Australia. We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), which govern the handling of personal information in Australia.
2. What Personal Information We Collect
We collect personal information when you:
- Make a purchase
- Register on our site
- Subscribe to our newsletter
- Contact us or interact with us
The information we may collect includes:
- Full name
- Shipping and billing address
- Email address
- Phone number
- Order details
- Payment information (processed securely via third-party platforms like Stripe or PayPal)
- IP address and browsing data (via cookies and similar technologies)
3. How We Use Your Information
We use your information to:
- Process and deliver your orders
- Communicate with you about your order or inquiries
- Respond to customer service requests
- Personalize your shopping experience
- Send you updates or promotional offers (only if you opt-in)
- Comply with legal obligations
4. Disclosure of Information
We do not sell your personal information. However, we may share your information with:
- Service providers (such as payment processors, shipping carriers, marketing tools)
- Government or legal authorities when required by law
- Other third parties with your explicit consent
All service providers are required to handle your data securely and responsibly.
5. Storage and Security
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorized access, modification, or disclosure.
Your data is stored on secure servers. While we follow industry best practices, no method of transmission or storage is 100% secure.
6. Your Rights
Under Australian privacy law, you have the right to:
- Access the personal data we hold about you
- Correct any inaccurate or outdated information
- Withdraw your consent for marketing communications
- Request deletion of your information (unless we are legally required to retain it)
To exercise any of these rights, please contact us at: encantojewelleryau@gmail.com
7. Cookies & Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience and collect usage data. You can manage your cookie preferences through your browser settings.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.
9. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be posted on this page with the updated date. We recommend reviewing it periodically.
10. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at:
📧 Email: encantojewelleryau@gmail.com